CASE STUDY
Transforming Roofing and Construction Services through Virtual Assistant Support
About this Company:
JVC provides a boutique-style home for your Supported Independent Living or Short Term Accommodation. This type of accommodation is also known as a ‘Group Home’. They have qualified and experienced Lifestyle Support Partners (Support Workers) 24 hours a day.
Objectives:
Reduce administrative burden on staff to allow more time for direct participant care.
Enhance NDIS compliance and streamline record-keeping processes.
Improve service customization to meet the unique needs of participants.
Attract and gain more participants to grow the company.
Challenges Faced:
Administrative Overload: The Provider's staff were overwhelmed by the volume of administrative work, resulting in reduced focus on direct participant care.
Compliance Hurdles: Meeting NDIS regulations and maintaining accurate records proved to be time-consuming and error-prone.
Service Customization: The Provider aimed to offer more personalized services but struggled to do so due to resource constraints.
Slow participant acquisition
Tasks Delegated:
Administrative Automation: Virtual assistants were tasked with automating repetitive administrative tasks, such as appointment scheduling, invoice generation, and data entry. This significantly reduced the workload on the Provider's staff.
Compliance Support: The virtual assistants were trained in NDIS compliance requirements, ensuring accurate record-keeping and adherence to regulations.
Participant Support: Virtual assistants engage participants to gather feedback and assess individual needs. This data was then used to tailor services more effectively.
Social Media Management: The virtual assistant constantly posts on social media and makes sure that all inquiries are being answered.
Customer Support: All phone calls are being answered and all social media messages are attended to
SEO: Goal is to optimize the website's visibility on search engines. This involves keyword research, on-page and off-page optimization, technical improvements, and content creation. SEO aims to enhance organic search rankings, increase website traffic, and ultimately, drive valuable leads or sales. It's an ongoing process that requires monitoring and adjustments to stay in line with search engine algorithms and user trends. Effective SEO boosts online presence and ensures a website is easily discoverable by its target audience.
Results:
Efficiency Gains: Administrative workload on the Provider's staff was reduced by 40%, allowing them to dedicate more time to participants.
Improved Compliance: The Provider's NDIS compliance improved significantly, reducing the risk of penalties or audits.
Enhanced Services: Personalized services led to higher participant satisfaction and better outcomes, resulting in a 20% increase in participant retention.
Sales and Marketing: Increased participants in less than a year. From 2 homes now opening 9 more homes this year.
Organic presence is strong and paid ads are getting quality leads with low cost per ad rate.
The collaboration between JVC and the team demonstrated the potential for streamlining administrative tasks, improving compliance, and delivering more tailored services. By leveraging virtual assistants, JVC achieved greater efficiency, allowing them to focus on their core mission of providing quality support to individuals with disabilities. This case study serves as a model for other NDIS Providers seeking to enhance their operations and participant care.
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